Equipment & Service FAQ's
1. What do the Deacro model names stand for?
2. Does Deacro offer leasing?
3. Does Deacro deal with used equipment?
4. How is Deacro's service?
5. Are equipment parts readily available?
1. What do the Deacro model names stand for?
The model prefix letter is followed by the equipment rewind diameter. For example, model C24A is a cantilevered slitter rewinder with a 24" rewind diameter.
C: Cantilevered
H: Roll Handling
L: Lift-Out
R: Rewinder
T: Turret
U: Unwind
2. Does Deacro offer leasing?
Yes.
Deacro can co-ordinate and arrange leasing through a company of your choice or via several companies that Deacro has experience with. Many flexible financing arrangements are available. Leasing can allow you to install a new machine immediately without lowering your company’s cash flow.
3. Does Deacro deal with used equipment?
Deacro Industries Ltd. focuses on manufacturing new equipment and developing the latest technology for the converting industry. Due to Deacro's reputation as a quality manufacturer and leader, earlier Deacro models that may be for sale do not generally stay on the market very long. Occasionally Deacro will be informed of a customer who wishes to sell older equipment in order to acquire a new machine with the latest technology. Contact your Deacro sales representative to see if a used machine is available that may suit your application.
4. How is Deacro's service?
Deacro employs a Service Manager, Parts Co-ordinator and several Technicians available to assist with any service requirements you may have. Deacro has several factory trained technicians available for training or service calls. Engineers, software, electrical or mechanical specialists are on staff and available if necessary. Bilingual Technicians are also available (English and Spanish). Deacro has a large inventory of parts and the ability to produce them very quickly. This is sometimes needed in today's fast moving industry with parts that are not currently in stock. This is to ensure the highest level of service for our customers.
5. Are parts readily available?
Deacro uses brand name industry recognized components. Deacro maintains a large inventory of purchased and manufactured components in our facility available for immediate shipping. For components that are currently not in stock, we use our sophisticated CNC automated machine shop that is capable of running short-run ‘just-in-time’ parts to meet our customers requirements. Deacro also supplies detailed drawings with the manufacturer’s part numbers of all parts to assist with finding the required components.
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